Question about appealing a suspension from a new account

[Wind-Determination]

Hi GitHub Community,

I’m reaching out for clarification on the support process. My primary account (DeterMination-Wind, email: bugsoc@qq.com) was suspended, so I created this new account (Wind-Determination) solely to submit an appeal, as I can no longer access the support portal from my main account.

I understand the rules against using alternate accounts, but in this case, it was the only way to contact support. My main concern is: Will a support ticket submitted from this newly created account be flagged or ignored by the system because it looks like an alt account? I want to make sure my appeal actually reaches the support team and isn’t automatically filtered out.

Could you confirm if this is the correct way to proceed or if there’s a specific protocol for appeals when the original account is inaccessible?

Thanks for your help.

[krillmango]

amazon "community team" operates similarly

[Wind-Determination]

ticket:https://support.github.com/ticket/personal/0/4101849

[shinybrightstar]

Hi @USERNAME,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

Note

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!